Provide Information Technology Support Services, South Bay FL

The City of South Bay desires a fully outsourced IT management provider to provide proactive maintenance, support, and other IT related functions. The following details the minimum services to be provided to the City of South Bay in the area of information services: a. Initial Assessment With the assistance of city staff, compile an inventory of all information technology related assets, assess system assets, and make recommendations for improved city-wide IT system performance. b. Desktop Applications Support Perform basic support functions including installation of PCs, laptops, printers, and software; diagnose and correct desktop application problems; configure laptops and desktops for standard applications; and identify and correct hardware problems, performing advanced troubleshooting. Assist designated City personnel with hardware and software purchases as needed. Assist with warranty and other technical support. c. Server Administration Services Manage computer network and associated hardware, software, communications, and operating system necessary for the quality, security, performance, availability, recoverability, and reliability of the system. Monitor server performance and capacity management services. Ensure scheduled preventive maintenance for equipment is promptly performed; develop back-up plans and procedural documentation for active servers to include the 6-month Florida State Digital archive backup. Confidentiality of information is vital. The selected vendor and their employees will be required to sign and adhere to a confidentiality clause that information in the system must remain confidential under penalty of law. All vendor employees with access to the City network will be required to undergo fingerprint background checks at the vendors expense, training, and be expected to maintain CJIS security standards at all times. d. Network Administration Services Scope of activity includes all City network equipment including switches, firewalls, routers, IP phone system and other security devices. Manage backup and disaster recovery systems. The scope also includes primary installation and maintenance of printers, network copiers/scanners, group policy, software updates, etc. as deemed necessary. Monitor network performance and capacity management services. Maintain city- wide network diagram. e. Cybersecurity Monitoring Maintenance of virus/malware detection and spam reduction programs on City servers, email and all other City computers and laptops. Perform security audits as requested and notify City personnel immediately of suspected breaches of security. Assist the City of South Bay in complying with best practices as well as ISB and CJIS requirements. f. Email and System Management Provide administration and support for the Citys email platform and IT systems to ensure secure, reliable, and efficient operations. Services include email account management, system monitoring, cybersecurity, data backup, software updates and user support. g. Strategic Planning Provide technical leadership for all technology issues. Make recommendations for future purchasing and technology needs. Keep City up to date on new technology changes and uses that will enable the City to increase efficiency and reduce costs. Install equipment including new servers, software, and hardware and transfer data when required.